RHC FAQs
- Who needs a closet organizer or a stylist anyway?
Anyone! Do you ever walk into your closet full of clothes but feel you have nothing to wear? Do you sometimes purchase clothing you like in the store but rarely wear? Do you want guidance on items to buy for a new career? If you answered yes to one or more of these questions, you would benefit from working with RED Hot Closets.
- What is my typical process for working with a new customer?
When I meet a new client, we begin with a phone call consultant to review any details or questions before the scheduled appointment. Then, I begin by walking them through a detailed assessment and listening to their needs, concerns, and lifestyle to determine the focus of their wardrobe. We then establish goals to maintain and edit your closet.
- I live outside of Indianapolis. Will you come to me?
- Of course I can! Depending on how far outside Indy you live, I do charge a trip fee for travel outside the greater Indianapolis area.
- Is there anything I need to do beforehand?
- Nothing is required other than washing and putting all your laundry away. I want to be able to work with the entire scope of your closet.
- How much will I be involved?
- I prefer to work alongside you every step of the way! It will be fun getting to know you better and asking critical questions.
- How long does it take to get organized?
- Most closets take 4–6 hours to organize, depending on the size and level of clutter. For spaces I have previously organized, maintenance appointments provide 2-4 hours to refresh and reset the area. This plan does not include organizing new spaces. Closet maintenance appointments can be scheduled on a monthly or seasonal basis to keep your space in top shape.
- What is your cancellation policy?
- Life happens, sickness occurs, and it's not the end of the world if you need to reschedule. The invoice deposit covering half of the service is not refundable but attributable to your desired rescheduled date. I accept scheduled appointments up to 30 days in advance. However, I need at least 48 hours' notice to prepare for the job. All travel fees are non-refundable.
How Do I Pay?
Invoices are sent directly to clients using the email address provided on the completed form.
- The initial invoice covers the deposit and holds the requested date.
- The remaining balance is due upon completion of the closet cleanout service.
Please note: Services will not be considered complete until the final payment is received.